Comfort Inn Pensacola - University Area

Booking.com was a complete failure on this booking. When I called ahead to check the booking because my flight had been changed to a later time I discovered there was NO RESERVATION. Luckily I was able to get a reservation on my own (at 2 dollars less the booking.com’s price). I did call the booking.com customer service phone number and all the agent could do was confirm that there WAS NO reservation. All in all a huge disappointment. I have spent decades travelling and used Booking.com many times. If I was a brand new user you probably never be used again. As an experienced user I’ll probably give you another chance.

The breakfast was good. The staff member there that prepared the breakfast made sure everything was fresh and plenty fir everyone that was coming and going. She was very polite and friendly to each and everyone that came in. She kept the area nice and clean.

Friendliness staff: Karrie, Stan the MSN, and Amelia were very professional 👏 and courtesy 👏 to ensure our visit was enjoyable. Around the clock, refreshments such as lemonade, hot chocolate, and amenities were available. Fresh towels daily. Great 👍 breakfast. The grand finale was fresh, clean, and comfy 😌 🛌 bed. Hot showers. Quite and peaceful 💤. Thank you Comfort Inn Booking.com

Bed was super comfortable, AC was on in room when we got there so we weren't sweltering while it got to a comfortable temperature. Staff was super friendly! Hotel was clean and smelt cl w an too. I actually saw people mopping, wiping down counters and tables. There was a small store that was stocked with drinks and snacks!

Room was very clean, smelled wonderful and the bed was super comfy! I didn't want to leave the bed. I have a bad back and the bed was one of the most comfortable I have slept in. Perfect amount of pillows, and towels, did not have to ask for more.